{"id":11,"date":"2025-11-05T21:29:37","date_gmt":"2025-11-06T02:29:37","guid":{"rendered":"https:\/\/eventswrapper.com\/?page_id=11"},"modified":"2026-01-24T15:04:38","modified_gmt":"2026-01-24T20:04:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/eventswrapper.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n\r\n\r\n\r\n\r\n<p>At <strong>EventsWrapper.com<\/strong>, every item is created with care and attention to detail. Because most of our products are <strong>custom-made and personalized<\/strong>, we want to ensure our policies are clear and fair for everyone.<\/p>\r\n\r\n\r\n\r\n<p>All personalized and custom-designed items (such as candy bar wrappers, water bottle labels, Hershey\u2019s Kisses stickers, and other printed designs) are <strong>made specifically for you<\/strong>.<br \/>For that reason, <strong>we do not accept returns, exchanges, or cancellations once your order has been approved or printed.<\/strong><\/p>\r\n\r\n\r\n\r\n<p>However, if there is an issue with your order, please contact us right away \u2014 we\u2019ll do everything possible to make it right.<\/p>\r\n\r\n\r\n\r\n<p><strong>We will gladly fix or replace an item if:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>There is a <strong>printing error<\/strong> on our part (wrong design, spelling error not approved by you, wrong quantity, etc.)<\/li>\r\n\r\n\r\n\r\n<li>The product arrives <strong>damaged or defective<\/strong> due to shipping<\/li>\r\n\r\n\r\n\r\n<li>You received the <strong>incorrect order<\/strong><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>If your order qualifies, please notify us within <strong>7 days of delivery<\/strong> with your <strong>order number and clear photos<\/strong> of the issue at:<br \/>\ud83d\udce9 <strong>request<a>@eventswrapper.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\r\n\r\n\r\n\r\n<p>The following items are <strong>non-refundable and non-returnable<\/strong>:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Custom or personalized products once printed<\/li>\r\n\r\n\r\n\r\n<li>Digital downloads or design proofs<\/li>\r\n\r\n\r\n\r\n<li>Used or partially used party supplies<\/li>\r\n\r\n\r\n\r\n<li>Sale or clearance items<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\r\n\r\n\r\n\r\n<p>If your refund is approved:<\/p>\r\n\r\n\r\n\r\n<p>In some cases, you may be offered a <strong>reprint or store credit<\/strong> instead of a refund, depending on your situation<\/p>\r\n\r\n\r\n\r\n<p>It will be processed to your <strong>original payment method<\/strong> within <strong>5\u201310 business days<\/strong><\/p>\r\n\r\n\r\n\r\n<p>You will receive a confirmation email once the refund is completed<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Late or missing refunds<\/h2>\r\n\r\n\r\n\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n\r\n\r\n\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n\r\n\r\n\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n\r\n\r\n\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Sale items<\/h2>\r\n\r\n\r\n\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\r\n\r\n\r\n\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Lost or Damaged Packages<\/h2>\r\n\r\n\r\n\r\n<p>If your package arrives damaged, please contact us within <strong>48 hours<\/strong> of delivery with photos of both the packaging and the items.<br \/>If a package is lost in transit, we will work with the carrier to resolve the issue and, when possible, offer a replacement.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Party Rental Returns<\/h2>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>For all <strong>party rental items<\/strong>, cancellations or reschedules must be made at least <strong>7 days before the event date<\/strong> to receive a refund (minus a 20% service fee).<br \/>Cancellations made <strong>less than 7 days before<\/strong> the event are <strong>non-refundable<\/strong>.<br \/>All rental items must be returned in the same condition they were delivered.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\r\n\r\n\r\n\r\n<p>We\u2019re here to help you!<br \/>If you have any questions about your order, refunds, or delivery, please reach out to:<br \/>\ud83d\udce7 <strong>request<a>@eventswrapper.com<\/a><\/strong><br \/>\ud83d\udccd <strong>Dallas, TX \u2013 United States<\/strong><\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>At EventsWrapper.com, every item is created with care and attention to detail. Because most of our products are custom-made and personalized, we want to ensure our policies are clear and fair for everyone. All personalized and custom-designed items (such as candy bar wrappers, water bottle labels, Hershey\u2019s Kisses stickers, and other printed designs) are made [&#8230;]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Events Wrapper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eventswrapper.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Events Wrapper\" \/>\n<meta property=\"og:description\" content=\"At EventsWrapper.com, every item is created with care and attention to detail. 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